Terms of Service

These Terms of Service ("Terms") govern your access to and use of Ziris ("Ziris", "we", "us"). By creating an account or using the service, you agree to these Terms. If you are using Ziris on behalf of a business, you agree on its behalf and confirm you are authorised to do so.

Ziris is an AI assistant that helps your business receive and answer customer messages and book appointments across connected channels such as WhatsApp, Messenger and Instagram. Features may change, improve or be discontinued over time.

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account and organization. You must be legally able to enter into these Terms.

You agree not to use Ziris to:

• send spam, unsolicited bulk messages, or any content that violates the policies of WhatsApp, Meta, or other connected platforms;
• break any applicable law, or infringe the rights of others;
• send unlawful, harmful, deceptive, or harassing content, or attempt to disrupt or reverse-engineer the service.

Your use of connected platforms is also subject to their own terms and policies, and misuse may result in suspension by those platforms.

You are responsible for the messages you and your customers exchange through Ziris, and for having any consent required to message your customers and to process their data. As between you and Ziris, you are the controller of that data; we process it to provide the service, as described in our Privacy Policy.

The assistant generates replies automatically and can make mistakes. You are responsible for the messages sent from your account, including automated ones. Review important interactions and take over conversations whenever judgement is needed — you can do so at any time.

Paid plans and any free trial are described at the point of sign-up. Subscriptions renew for the chosen period unless cancelled before the renewal date. Fees are billed in advance and, except where required by law, are non-refundable. We may change pricing with reasonable notice.

We work to keep Ziris available and reliable, but the service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free operation, and we depend on third-party platforms that are outside our control.

To the maximum extent permitted by law, Ziris will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim.

You may stop using Ziris and cancel at any time. We may suspend or terminate access if you breach these Terms, if required to protect the service or other users, or as required by a connected platform or by law.

We may update these Terms from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Continued use after changes take effect means you accept the updated Terms.

Questions about these Terms? Email us at legal@ziris.ai.